Quality Engines & Gearbox customer satisfaction is our priority. While we stand behind the quality of our products, we understand that returns may sometimes be necessary. Please review our refund policy below:


Eligibility for Refund:
You may request a refund if:

  • The item is defective, damaged, or incorrect.

  • It doesn’t match the description or fails to perform as intended.

Refunds may be denied if the product has been misused, altered, or damaged after delivery.


How to Request a Refund:

  • Contact our customer service within 30 days of receiving your order.

  • Provide your order number, product details, and a description of the issue.

  • Refunds will only be processed after the returned item is inspected.


Refund Process:

  • If approved, we’ll provide return instructions.

  • Items must be returned in original condition with all packaging and accessories.

  • Once inspected and approved, your refund will be issued to your original payment method within 7 business days.


Non-Refundable Items:

  • Used, damaged, or modified items.

  • Items missing original packaging or accessories.

  • Custom or special-order parts.


Return Shipping:

  • Return shipping is the customer’s responsibility unless the return is due to our error.

  • We recommend using a trackable shipping service.


Need Help?
For questions, contact our support team:
📧 sales@qualityenginesandgearbox.com
📞 +27 71 757 3094 
We’re here to assist during business hours.


Thank you for choosing Quality Engines & Gearbox. We value your trust and look forward to serving you again.